Privacy Policy

Privacy Policy

Git-Er-Done Towing
Last Updated: March 12, 2025

At Git-Er-Done Towing ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (the "Site") or request our towing and roadside assistance services in and around Kamloops, British Columbia. By using our Site or services, you agree to the terms of this Privacy Policy.


Information We Collect

We may collect the following types of personal information: 

  • Contact Information: Name, phone number, email address, and physical address when you request a tow or contact us. 
  • Service-Related Information: Vehicle details (e.g., make, model, license plate), location of the vehicle, and details about the service request. 
  • Payment Information: Credit/debit card details, billing information, or e-transfer confirmation (processed securely through third-party providers). 
  • Website Usage Data: IP address, browser type, and pages visited (collected automatically via cookies or similar tools). We only collect information that is necessary to provide our services or improve your experience with us.


How We Collect Information

  • Directly from You: When you call us, email us, fill out a form on our Site, or request a service in person. 
  • Automatically: Through cookies and analytics tools when you visit our Site (e.g., Google Analytics). 
  • From Third Parties: For example, payment processors or roadside assistance partners, if applicable.


How We Use Your Information

We use your personal information to: 

  • Provide services such towing, roadside assistance, or vehicle recovery. 
  • Process payments and issue invoices. 
  • Communicate with you about your service request or follow-up needs. 
  • Improve our Site and services (e.g., analyzing website usage). 
  • Comply with legal obligations, such as tax reporting or law enforcement requests.


How We Share Your Information

We do not sell or rent your personal information. We may share it only in these cases: 

  • Service Providers: With trusted third parties who help us operate (e.g., payment processors, IT support), under strict confidentiality agreements. 
  • Legal Requirements: If required by law, court order, or government authority in British Columbia or Canada. 
  • Business Transfers: If Git-Er-Done Towing is sold or merged, your information may be transferred to the new owner, with continued protection under this policy.


How We Protect Your Information

We take reasonable steps to protect your information, including: 

  • Secure storage of physical and digital records. 
  • Encryption for online payment processing. 
  • Limiting access to your information to authorized staff only.
    However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.


How Long We Keep Your Information

We retain your personal information only as long as necessary: 

  • Service records and payment details: Up to 7 years, as required by Canadian tax laws. 
  • Website usage data: Up to 2 years for analytics purposes.
    After this period, we securely delete or anonymize your information.


Your Rights

Under Canadian privacy laws, you have the right to: 

  • Access: Request a copy of the personal information we hold about you. 
  • Correct: Ask us to update or correct inaccurate information. 
  • Withdraw Consent: Stop us from using your information (where consent is required), though this may limit our ability to serve you.
    To exercise these rights, contact us using the details below. We’ll respond within 30 days.


Cookies and Tracking

Our Site may use cookies to improve functionality and track usage. You can disable cookies in your browser settings, but this may affect how the Site works. We use tools like Google Analytics to understand visitor behavior, but this data is anonymized.


Third-Party Links

Our Site may contain links to external websites (e.g., other companies with work with in Kamloops). We are not responsible for the privacy practices of these third parties. Please review their policies before providing information.


Children’s Privacy

Our services and Site are not intended for individuals under 16, in line with British Columbia law. We do not knowingly collect information from minors.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Site or services after changes means you accept the new terms.


Contact Us

If you have questions, concerns, or requests about your privacy or this policy, please reach out to us:
Git-Er-Done Towing
Mail: #1, 1280 Kootenay Way, Kamloops, British Columbia, Canada, V2H 1K2
Phone: (250) 852-0781
Email: karagordbrown@yahoo.ca

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